Understanding

Know what every caller wants.

Every transcript comes back with what each speaker wants, how they feel, and anything that needs a closer look, such as hate speech or stereotype bias, in the language it was spoken.

Start free How it works

What you get

What each caller wants

Each part of the conversation tagged with its intent: ready-made ones for banking, travel, food, phone and everyday requests, or your own.

How they feel

Sentiment for every turn, and how it moves across the call.

Hate speech and bias flagged

Hate speech and stereotype bias marked on the timeline. One click plays the moment.

Your own intents in seconds

Add a few examples for each intent, or upload a spreadsheet, and use them straight away.

In the language it was spoken

Read directly from the isiZulu, Kiswahili or Luganda transcript, with no translation to English first.

Text too

Paste text or upload a spreadsheet to check thousands of rows the same way.

How it works

1Upload a recording, or paste text

2Use the ready-made intents or add your own

3Read the intent, sentiment and flags beside the transcript

Who uses it

Contact centres

See why customers call and how each call went, across every call, not a sample.

Banks & fintech

Spot urgent requests, like a stolen card, the moment they come in.

Platforms & apps

Screen voice notes and audio posts for hate speech in the languages your users speak.

Research & NGOs

Sort interviews by topic and sentiment without reading every page.

Languages: isiZulu, isiXhosa, Sepedi, Sesotho, Setswana, isiNdebele (South Africa), isiNdebele (Zimbabwe), Kiswahili, Luganda, Lingála.

Questions

Do I need a transcript first?: No. Upload the audio and you get the transcript and what it means together.
Can I use my own intents?: Yes. Add a few examples for each one, typed or as a spreadsheet, and they are ready in seconds.
Can I analyse text only?: Yes. Paste text or upload a CSV in the dashboard.

TranscriptionEvery word, on the clock.CaptionsCaptions in the language it was spoken.