Your customers speak their language
Your systems don't have to

Let your customers speak their language

Your Azure/OpenAI chatbot works in English. But 60% of your customers don't speak English at home. They switch to their first language when they're frustrated, confused, or in a hurry — exactly when they need support most.

Bhala sits between your customers and your existing systems. No rip-and-replace needed. Your chatbot stays the same. Your CRM stays the same. Bhala handles the language.

Target customers: Banks, insurers, fintech, e-commerce

Meet your constitutional language obligations with AI

South Africa’s constitution requires government services in 11 official languages. Most government digital services are English-only. Manual translation is slow, expensive, and inconsistent.

Bhala automates multilingual communication for government services — from translating public notices to classifying citizen queries by language. Meet your UOLA compliance requirements at a fraction of manual translation cost.

Target customers: National & provincial government, municipalities, public entities

Serve 350M+ speakers at scale

You push millions of notifications daily — in English. Your USSD menus are English-only. Your customer support agents can’t handle queries in all the languages your customers speak. You’re leaving revenue on the table.

Bhala translates notifications, USSD flows, and support messages into 23 local languages. Classify and route support tickets by language automatically. Reach every customer in their language, at telco scale.

Target customers: Safaricom, MTN, Vodacom, Airtel